Miles (1975) had identified several functions of Human Service Organizations (HSO). Which is one of them?
a. Organizational structure and job design
b. System maintenance
c. Cohesion
d. Teamwork
e. Job Availability
A
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Which program is funded by a tax on employers rather than on employees or the general public?
A. Unemployment Insurance B. Social Security C. Affirmative Action D. Workers' Compensation
Audrey works for a community hospital. She is called down to the recovery area of the surgery department because there is a patient who has just had surgery but does not have alternative transportation home. It is not safe for the patient to drive after having received anesthetic. The patient has her car keys in her hand and is insisting that she be discharged. Audrey meets with the patient and calmly explains the safety risk to the patient, as well as potentially to other drivers. The patient becomes tearful but, working together, they are able to find a neighbor who can pick the patient up and drive her home. Audrey realizes that when staff is doing ________________________________ they should include questions about transportation.
a. Gatekeeping b. Preadmission planning c. Transitional case management d. Integrated care
Good responses in a therapeutic setting are:
A. Praising or agreeing B. Reassuring, sympathizing, consoling or supporting C. Probing, questioning, interrogating D. Identifying and confirming
It is a BAD idea when ordering the questions in a questionnaire to
A) put the more sensitive questions towards the end. B) put questions on a similar topic together, proceeding by a transition statement. C) put a long list of "standard demographic" questions at the beginning (e.g., how old are you, how many children do you have, how many bathrooms are in your house, etc.). D) A and B. E) B and C.