Which of the following behaviors will NOT help an employee cultivate a positive customerservice image for his or her organization?
A. Addressing external customers by their names
B. Greeting customers in their native language
C. Making notes each time he or she visits a customer
D. Getting to know his or her customers by being intrusive
D
Getting to know his or her customers and what is important to them by being intrusive will not
help an employee cultivate a positive customer-service image. When a customer speaks,
employees must listen attentively.
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Read the z statistic from the normal distribution table and choose the correct answer. For a two-tailed test using ? = .0802, z =
A. .85. B. 1.75. C. 1.405. D. .2.88.
Tureves S.A. is a French biotechnology company that has developed promising therapies for hair loss, obesity, and wrinkled skin
Sales have doubled in each of the last three years, but so far, the company has yet to turn a profit. Which common procedures would be most, and least appropriate to value Tureves' ADRs. What will be an ideal response?
This year, John, Meg, and Karen form Frost Corporation. John contributes land purchased as an investment four years ago for $15,000 that has a $30,000 FMV in exchange for 30 shares of Frost stock. Meg contributes machinery (Sec. 1231 property) purchased four years ago and used in her business having a $35,000 adjusted basis and a $30,000 FMV in exchange for 30 shares of Frost stock. Karen
contributes services worth $20,000 in exchange for 20 shares of Frost stock. a) What is the amount of John's recognized gain or loss? b) What is John's basis in his Frost shares? When does his holding period begin? c) What is the amount of Meg's recognized gain or loss? d) What is Meg's basis in her Frost shares? When does her holding period begin? e) How much income, if any, must Karen recognize? f) What is Karen's basis in her Frost shares? When does her holding period begin? g) What is Frost Corporation's basis in the land and the machinery? When does its holding period begin? How does Frost Corporation treat the amount paid to Karen for her services?
Profit maximization does not adequately describe the goal of the firm because
A) profit maximization does not require the consideration of risk. B) profit maximization ignores the timing of a project's return. C) maximization of dividend payout ratio is a better description of the goal of the firm. D) A and B.