Answer the following statements true (T) or false (F)
1) Measuring service performance is much easier than measuring manufacturing performance due to involvement of customers.
2) Scores of 0 through 6 on a simple feedback system used to measure the net promoter score (NPS) represent customers who are neutral.
3) Service scripts are detailed guides for employees to follow during a service encounter.
4) Encounters such as bank teller interactions involve service scripts that are loosely scripted.
5) Service supply chains often tend to be longer as compared to product supply chains.
1) FALSE
2) FALSE
3) TRUE
4) FALSE
5) FALSE
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__________ is the process of increasing the number of tasks in a job to increase variety and motivation.
A. Job rotation B. Job design C. Job development D. Job enlargement E. Job enrichment
Firms that are viewed as being socially responsible have the added benefit of being able to attract employees
Indicate whether the statement is true or false
In Unified Modeling Language (UML) the options for minimum multiplicity values are 0, 1, and 2.
Answer the following statement true (T) or false (F)
Brand culture has an insignificant effect upon how consumers perceive the products they purchase
Indicate whether the statement is true or false