How can the owner of a construction firm increase the probability of obtaining accurate scheduling information from the field personnel?

Question

What will be an ideal response?

Answer 1

This issue cannot be resolved easily. The specific circumstances and individuals
involved in a firm will dictate the effectiveness of the different approaches that might be
considered. In general, top management must first communicate to the field personnel
that the information is important to the company. The second is that management must be
careful how it responds to the information when it is received. If management's style is to
criticize project personnel when information is not as expected, the credibility of
information subsequently received may be more questionable. It is important that "bad
news" from the field not be used as a "hammer" over the field personnel, but rather that
assistance be provided when this occurs. This team approach will convey to everyone that
the information must be honest and accurate and that the information will then be used to
help identify areas where additional assistance can be provided. There can be obvious
downside to providing accurate information from the field or the information accuracy
will quickly erode.