Ian is a clerical worker. He sorts files, as do the other ten employees in the department. All the employees know that they are supposed to place the files in the exact place when they are finished so that others can find them when they need them. As a rule, the employees should have only one file out at a time. Ian's supervisor notices that Ian has five files on his desk of which one is a file that another employee urgently needs. Which of the following steps of the coaching model should Ian's supervisor take immediately after describing to Ian his current behavior?
A. Refer to past feedback.
B. Describe desired performance.
C. Use disciplinary action.
D. Get a commitment to the change.
Answer: B
You might also like to view...
Which communication technique is used to accept responsibility for one’s own feelings?
a. “You” statements b. “Us” statements c. “I” statements d. “They” statements
According to Guo and Saxton, which stage of advocacy works to deepen ties with the organization’s community?
A. first B. second C. third D. fourth
In 1992 Horizontal Merger Guidelines were jointly issued by the Justice Department and the Federal Trade Commission
a. True b. False Indicate whether the statement is true or false
An organization buys products and services for one main reason, which is to
A. employ people. B. achieve its own objectives. C. satisfy the needs of its suppliers. D. maintain inventory. E. beat its competitors.