An appropriate response to a severely agitated client would include:
A) ?"the staff is right, you've got to accept their judgment. They are professionals and know what is best for you."
B) ?"I'll see what can be done about the problem. Just calm down!"
C) ?"it's clear somebody has messed up. They have no right to treat you that way. You've a right to complain."
D) ?"I understand how angry you must be. Before I can do anything though, I need to hear you calmly and clearly tell me what's bothering you so I can determine what needs to be done."
D
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Fiedler's studies on maintenance oriented and task oriented leaders shows that
a. Task oriented leaders are more effective b. Maintenance oriented leaders are more effective c. Group effectiveness and leadership behavior are not consistently related d. Leadership behavior does not have much impact on group effectiveness
When couples are young and dealing with a mental or physical illness they are more likely to have a
a. Stronger relationship quality b. Lower relationship quality c. Stronger relationship quality only if they are married d. Lower relationship quality only if they are married
School counselors must often function in multiple roles such as counselor, teacher, and chaperon. This illustrates the concept of
a. role blending b. over-functioning c. overachieving d. role conversion
The term "intimate partner violence" describes violence among
A. only lesbian or gay couples. B. only couples who are married or cohabitate. C. only couples who are sexually intimate. D. any couple.