The nurse is negotiating as the first step toward conflict resolution after finding two coworkers arguing in the medication room. What rules must the nurse know to negotiate successfully between these two coworkers?
1. Don't take what is said personally.
2. Don't get defensive.
3. Identify the need being expressed.
4. Determine which person is willing to concede their need.
5. Be prepared to choose a winner.
Ans:
1. Don't take what is said personally.
2. Don't get defensive
3. Identify the need being expressed.
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