In preparation for your performance appraisal meeting with your nurse manager, you have done a self-assessment of your communication
Which of the following might you include in the positive column demonstrating effective communication? Select all that apply. 1. Your communication often focuses on "you" statements.
2. If you are not sure of answer, state what you think it is and say will get back to check on it.
3. Validate with the receiver when discussing important information.
4. For complex topics, think about what you will say before communicating.
5. Use eye contact in appropriate manner.
3, 4, 5
Explanation: 1. "I" statements are more effective and do not tend to put the receiver on the defensive.
2. If you do not know the answer, best to say this and then get back. Providing information that you are not sure of will only confuse the situation.
3. You should validate to make sure message is received as intended.
4. Think before you speak is a good motto.
5. Eye contact is important.
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