The most visible embodiment of total quality management in the United States is
a. being awarded the Deming Prize.
b. achieving ISO 9000 certification.
c. meeting industry standards.
d. receiving the Baldrige Award.
D
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________ refers to efforts to create designs and applications of technology to develop new products, while ________ refers to efforts to improve the efficiency of organizational systems such as manufacturing and operations.
A. Product innovation; service innovation B. Radical innovation; incremental innovation C. Breakthrough innovation; instrumental innovation D. Product innovation; process innovation
Design Defect. Mary Jane Boerner began smoking in 1945 at the age of fifteen. For a short time, she smoked Lucky Strikes (a brand of cigarettes) before switching to the Pall Mall brand, which she smoked until she quit altogether in 1981. Pall Malls had
higher levels of carcinogenic tar than other cigarettes and lacked effective filters, which would have reduced the amount of tar inhaled into the lungs. In 1996, Mary Jane developed lung cancer. She and her husband, Henry Boerner, filed a suit in a federal district court against Brown & Williamson Tobacco Co, the maker of Pall Malls. The Boerners claimed, among other things, that Pall Malls contained a design defect. Mary Jane died in 1999. According to Dr. Peter Marvin, her treating physician, she died from the effects of cigarette smoke. Henry continued the suit, offering evidence that Pall Malls featured a filter that actually increased the amount of tar taken into the body. When is a product defective in design? Does this product meet the requirements? Why or why not?
Operand Corporation reported consolidated revenues of $30,000,000 on its income statement for 20X4. The management of the corporation identified three industry segments, X, Y, and Z. These segments had the following intersegment sales and transfers during 20X4: OperatingSegmentIntersegment Salesand TransfersX $1,000,000 Y $3,000,000 Z $1,500,000 For Operand Corporation, the revenue test would be satisfied if any of its industry segments had revenue equal to or greater than which of the following?
A. $3,000,000 B. $3,550,000 C. $2,450,000 D. $5,500,000
Jones and Johnson, a law firm, is expanding to incorporate three conference rooms and two executive waiting lounges in its office. Which of the following dimensions of servicescape is the firm addressing?
A) Ambient conditions B) Market deployment and evaluation C) Spatial layout and functionality D) Signs, symbols, and artifacts