You are considering hiring an outside consultant to help you improve your services business. You believe your most pressing issue is how to maintain consistent quality in the delivery of your services. Your customer surveys suggest you need to work on this very important issue. Based on this, you should be looking for a consultant who has experience in dealing with the _______________ issue related to services.?
A. ?inseparability
B. ?perishability
C. ?heterogeneity
D. ?intangibility
E. ?customer relationship
Answer: C
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If you were talking to an audience of parents about what your university can offer, which topic would be least appropriate based on this demographic snapshot?
a. The personal attention from professors b. The social “party” scene on campus c. The resources available for struggling students d. The high graduation rate of the university
Why would it be less risky for a wealthy individual to incorporate his or her business rather than to operate it as a sole proprietorship or partnership?
Ballard Corporation has retained earnings of $200,000 . It has 5,000 shares of 6 percent, $100 par value preferred stock outstanding that is callable at 102 . The preferred stock is cumulative, and one year of dividends is in arrears. It also has 10,000 shares of $50 par value common stock outstanding. Assume all stock is issued at par. The book value of each share of preferred stock is
a. $105. b. $108. c. $102. d. $110.
Regional trade agreements have been growing
A. to compensate for slow progress at the WTO's Doha Round. B. largely influenced by the U.S. and EU. C. at the behest of the WTO. D. because it is natural for neighbors to made trade agreements.