Which of the following is NOT one of the principles a service operation should follow to create a lean system?
a. Pinpoint the value of the service offer.
b. Identify the service’s value stream.
c. Improve the flow of the service.
d. Design process to meet customer requirements.
d. Design process to meet customer requirements.
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When Jack-in-the-Box faced an E.coli crisis, the company took a proactive approach to handling the situation by ________
A) modifying its menu B) hiring a microbiologist C) changing all of its suppliers D) firing the entire board of directors E) shutting its restaurants for six months
An extraordinary loss of $300,000 that results in income tax savings of $90,000 should be reported as an extraordinary loss (net of tax) of $210,000 on the income statement
Indicate whether the statement is true or false
People want to view their leaders as ethical, fair, and just, especially with the public failing of high-level leaders in the past decade. This is ______.
A. a criticism of ethical leadership B. a strength of ethical leadership C. a failure of ethical leadership D. an unreasonable public view
Lawsuits based on the commercial activities of a foreign state conducted in the U.S. are subject to the jurisdiction of state or federal courts in the U.S
a. True b. False Indicate whether the statement is true or false