Explain how the situation with Sylvia becoming angry and upset could have been avoided. What preventative steps should have taken place?
What will be an ideal response?
The situation with Mrs. Gardner becoming angry could have been avoided. Marlee should have used a proper greeting with Mrs. Gardner addressing her as Mrs. Gardner. Marlee should have made gentle eye contact. She should have apologized for the wait. Marlee should have shown empathy for the patient's fears. Marlee should have told Mrs. Gardner that she understood why she was upset and asked "what can I do to make the situation better? If Marlee was unable to solve the problem, she should have then contacted her supervisor.
the doctor's schedule behind for the day.
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Which of the following would be indexed last?
First name Titles Numbers Middle name Last name or surname