Match each item with a statement below.
A. Looks for the one or more causes that, if done differently, would have changed the results
B. A tool for analyzing the causes of risk management problems or effects
C. A change caused by one of the factors or causes that influence
D. A company-designed report that documents facts and information regarding the events surrounding a QRE that reached a patient
E. Can give a more accurate picture of what is happening within the pharmacy workflow
F. A change where none of the factors or causes that work on or influence a system changed have changed
G. A medical or medication error that resulted in serious injury or death
H. A federal law that protects all records collected for the purpose of improving quality in healthcare, so long as certain conditions were met that are set forth in the regulations
I. Program that automatically graphs the data according to the dictates chosen by the pharmacy
J. A quality organization recognized and certified by the federal department of Health and Human Services to collect and analyze data pursuant to the Patient Safety and Quality Improvement Act of 2005
A. root cause analysis
B. fishbone diagram
C. special deviation
D. incident reports
E. statistical analysis
F. normal variation
G. sentinel event
H. Patient Safety and Quality Improvement Act of 2005
I. NASPA
J. PSO
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Fill in the blank(s) with correct word
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