The time between customer arrivals at a furniture store has an approximate exponential
distribution with mean ? = 8.5 minutes. If a customer just arrived, find the probability that the
next customer will arrive in the next 5 minutes.
A) 0.182684 B) 0.444694 C) 0.817316 D) 0.555306
B
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Piecework rate plans are most suited for
A. jobs with difficult-to-measure output. B. innovative tasks. C. managerial jobs. D. non-standard jobs. E. routine jobs.
Domino's Pizza has a well-known slogan: "We'll deliver in 30 minutes or less, or it's free!" Using this slogan, what has the pizza company achieved?
A. The company created a new delivery system. B. The company built a unique customer value proposition. C. The company coordinated with suppliers to better address customer needs. D. The company emphasized human resource management activities. E. The company gave a sense of exclusivity to its customers.
The predominant approach to employee compensation is
A. pay-for-performance. B. competence-based pay. C. job-based pay. D. individual contract.
?Marketing activities
A. ?are aimed at persuading customers through advertising. B. ?involve mainly distribution and promotion decisions. C. ?and selling activities are basically the same. D. ?are important only when a firm is developing new products or entering new markets. E. ?help sell an organization's products and generate financial resources for the firm.