Answer the following statements true (T) or false (F)
1. Type A behavior has been associated with decreased work performance.
2. Sets of behaviors that people expect of occupants of a position are known as roles.
3. Having to decide between working late at your boss's request or attending your child's birthday party is an example of role overload.
4. Boredom, irritability, and nervousness can be symptoms of stress.
1. FALSE
A Type A behavior pattern involves a chronic, determined struggle to accomplish more in less time. Type A behavior has been associated with increased performance in the work of professors, students, and life insurance brokers.
2. TRUE
Roles are sets of behaviors that people expect of occupants of a position.
3. FALSE
Role conflict occurs when one feels torn by the different expectations of important people in one's life. For example, your supervisor says the company needs you to stay late to meet an important deadline, but your family expects you to be present for your child's birthday party.
4. TRUE
Psychological symptoms of stress include boredom, irritability, nervousness, anger, anxiety, hostility, and depression.
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Susan selects and runs her focus groups carefully. She wants to make sure that each focus group member provides meaningful information for her research purpose
As she is examining potential focus group candidates, she notices that three men and two women seem to provide "yes" answers regardless of what she asks them. They seem to want to be on the focus group very badly and appear eager to be "good subjects." If Susan follows prudent testing methodology, she should reject these test subjects in order to avoid the possibility of which of the following? A) Stimulus generalization B) Order bias C) Response D) Spontaneous recovery
The model of decision making that explains how managers should make decisions, assuming managers will make logical decisions that will be the optimum in furthering the organization's best interests, is known as the ____. For example, a manager who uses this model may be personally opposed to outsourcing jobs overseas, but she nonetheless decides to outsource customer-service operations to India because doing so is in the company's best interests.
A. employee relations model B. focused decision-making model C. interpersonal-decision agenda D. solutions agenda E. rational decision-making model
Which statement from a prospect is best categorized as a requirement clue?
A) "I don't understand the purpose of disability insurance." B) "When is the first payment due?" C) "My entire family will need dental coverage." D) "Will this insurance cover hospitalization?" E) "I have coverage through my wife's job."
Why is ethnocentrism an obstacle to effective leadership?
A. it prevents people from fully respecting the viewpoints of others B. it is focused on cultural competence, not individual rights C. it is focused on diversity of opinions of others D. it encourages understanding of multiple viewpoints of others