What is one of the three major objectives of customer relationship management?
A. customer engagement
B. customer service
C. customer acquisition
D. customer loyalty
E. customer satisfaction
Answer: C
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Answer the following statements true (T) or false (F)
1.Women place a high value on talk and their preference for engaging in one-on-one, person-to-person communication. 2.Matt often refers to his uncle as “the old man” and suggests that his uncle is too old to be helpful in most situations. This is a case of racist comments. 3.Prejudiced talk can damage conversations. 4.The conversational structure generally includes the greeting, topic priming, the heart of the conversation, preliminary processing, and the closing, followed by a session of questions and answers (Q and A). 5.The manner maxim tells us to provide as much information as is needed to communicate the meaning of our message and continue the conversation.
Which of the following can companies use as collateral for a loan?
a. prepaid insurance b. prepaid rent c. property, plant, and equipment d. retained earnings
State Y is planning a new superhighway. The traffic in state Y does not require any new roads. However, the state wishes to be the first in the U.S. to have a wild animal park running down the center of its highway. This will require 40% more land than
ordinary superhighways. Claiming the power of eminent domain, the State has attempted to take Greg's house. Greg has filed suit to prevent this. How will the court decide this case and why?
Angela runs a fashion boutique for women. Her customers can use an online editing software to create a rough image of the design and style they want Angela to use. The opportunity of _____ is highlighted in the given scenario.
A. using technology B. having lower overhead costs C. providing homogenous service D. exploiting market niches