Who typically negotiates service level agreements?

A. senior IT management representatives
B. senior management representatives from the service desk and the customer community
C. the customers
D. senior management representatives from the IT department and the customer community


Answer: B

Business

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A) standard of living and stage of economic development B) production process and standards of measurement C) open mind and absence of prejudice D) degree of nationalism and economic community membership E) fast food culture and slow food culture

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Reports and proposals are the most common types of long documents you write in business.

Answer the following statement true (T) or false (F)

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A counteroffer

a. has no legal effect. b. is a valid acceptance. c. does not reverse the relationship of the parties. d. is a rejection of the original offer.

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Mobile technologies are creating what is often considered pervasive, and some say invasive, computing

Indicate whether the statement is true or false

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