Two technicians are discussing shop management. Technician A says that the owner of a small shop may be the only manager and may be the billing clerk and service writer. Technician B says that large shops may have many levels of management. Who is correct?

A. A only
B. B only
C. Both A and B
D. Neither A nor B


Answer: C

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An important factor in building up cribbing is _____.

a. selecting timbers with rounded edges b. the stability of the foundation beneath the cribbing c. filling in low spots under the cribbing d. using only material that is completely dry

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The permit system is mandated under the Process Management Standard, the element titled ___________________.

Fill in the blank(s) with the appropriate word(s).

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When a problem-solving team includes a closed-minded person, that individual is one who _____

a. does not get along well with others b. lacks work ethics c. tries to sabotage the project d. distrusts any new ideas and resists change

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Water levels can also be sensed and controlled by a probe located in the water reservoir.

Answer the following statement true (T) or false (F)

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