________ is the process by which organizations adjust the supply of their services in an attempt to match demand
A) Disintermediation
B) Capacity management
C) Total quality management
D) Just-in-time management
E) Augmented service management
B
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Performance measured using the cash basis is not sensitive to the timing of cash expenditures
Indicate whether the statement is true or false
How would the Security Market Line be affected, other things held constant, if the expected inflation rate decreases and investors also become more risk averse?
A. The x-axis intercept would decline, and the slope would increase. B. The y-axis intercept would increase, and the slope would decline. C. The SML would be affected only if betas changed. D. Both the y-axis intercept and the slope would increase, leading to higher required returns. E. The y-axis intercept would decline, and the slope would increase.
Identifying and assessing changes in internal and environmental forces by building ______ of possible futures is a key part of companies' strategic planning processes.
Fill in the blank(s) with the appropriate word(s).
A characteristic of a commercial cue is _____
a. high marketer control b. high levels of believability c. high levels of word-of-mouth communication d. high levels of customer involvement