When a group is engaged in intergroup conflict, ________.
A. it is not unusual for groups to overconform to group norms
B. democratic methods of leadership are likely to become less popular
C. cohesion tends to increase
D. All of the above are correct
Answer: D
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Not all self-service technologies improve service quality, but they can make service transactions more accurate, convenient, and ________
A) faster B) "high touch" C) interactive D) technical E) internal
Social media embody social computing tools commonly referred to as Web 1.0
Indicate whether the statement is true or false
Over the course of a year, Suites & Sets Corporation sells household furnishings to customers to whom it extends credit. Suites & Sets orders the furnishings from The Storage Depot's warehouse, from which the items are shipped via common carrier to Suites & Sets customers. Article 2 of the UCC governs
a. all of the parties' sales of the goods. b. Suites &Sets'extension of credit. c. The Storage Depot's storage of the goods. d. each company's management of its operations.
Answer the following statement(s) true (T) or false (F)
6. With respect to selection, if the leader nomination process comes from senior management and executives, despite warning of the consequences, there appears to be a strong cloning effect. 7. Leaders are the only individuals who are not resistant to change. 8. Leadership development programs work best when the training is not just an individual focus but in support of a larger change effort. 9. Above average general mental ability is a fundamental criterion for selection of individuals for important positions of leadership. 10. Accumulating diverse skills showing an ability to learn about fields outside one’s comfort zone leads to success in the business world.