Learning the telephone triage process includes ____.

Question

A. permitting the office staff to diagnose a patient's problem
B. eliminating the need to ask the patient his age and symptoms
C. using the office's written guidelines for commonly asked questions
D. training the office staff to prescribe a treatment plan for patients
E. using medical references as necessary to answer the patient's questions

Answer 1

C. using the office's written guidelines for commonly asked questions
An increasing number of medical practices are preparing guidelines for telephone staff to follow when patients call the office with specific medical problems or questions.