Interactive voice response routes inbound calls to available agents.
Answer the following statement true (T) or false (F)
False
Automatic call distribution routes inbound calls to available agents.
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Processing more transactions at a lower unit cost makes batch processing more efficient than real-time systems
Indicate whether the statement is true or false
Daniel knew his performance appraisal was coming up in one month. He spent that month coming to work early and staying late. As a result, he got an excellent rating on his performance appraisal when his performance for the entire year had only been average. It is likely his manager made an error due to _______.
A. bias B. contrast C. proximity D. recency E. ranking
Sometimes you have to support decisions with which you personally disagree
Indicate whether the statement is true or false
Which of the following is a key dimension of the business environment?
A. The communal environment B. The physiological environment C. The technological environment D. The political environment