Super Sandwiches trains its employees to always put the sandwich condiments on the sandwich in the same order. The company is also known for treating its employees well and enjoys some of the lowest employee turnover in the industry. As a result, it is one of three companies being featured in a 20-minute piece on a national newscast to discuss this honor. Identify the types of standing plans and single-use plans. Discuss how Super Sandwiches might apply a standing plan and a single-use plan. Include examples in your response. (That is, make all your examples relevant to a sandwich shop.)
What will be an ideal response?
Standing plans are plans developed for activities that occur repeatedly over a period of time. Standing plans consist of policies, procedures, and rules.
A policy is a standing plan that outlines the general response to a designated problem or situation. Example: "This workplace does not condone swearing." This policy is a broad statement that gives managers a general idea about what is allowable for employees who use bad language, but gives no specifics.
A procedure (or standard operating procedure) is a standing plan that outlines the response to particular problems or circumstances. Example: Super Sandwiches specifies exactly how a sandwich should be made, including the order in which the condiments are applied.
A rule is a standing plan that designates specific required action. Example: "No smoking is allowed anywhere in the building." This allows no room for interpretation.
Single-use plans are plans developed for activities that are not likely to be repeated in the future. Such plans can be programs or projects.
A program is a single-use plan encompassing a range of projects or activities. Example: Super Sandwiches may decide to open a new shop in a different town. A wide range of activities will be required to get the new shop open.
A project is a single-use plan of less scope and complexity than a program. Example: Super Sandwiches may decide to offer diversity training to all employees. The project may entail each employee attending a two-hour class at a local community college.
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