The mutual interaction process can help the supervisor convey expectations and monitor staff progress. Which is NOT part of this process?

A) Communicate the expectation.
B) Decide whether the staff person’s abilities are sufficient to the task.
C) Identify, where necessary, why the performance was inadequate.
D) Assess whether the performance matches ability.


Ans: A

Social Work & Human Services

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In a market system, there are three basic factors of production that are commodities for sale

These are a. Stocks, mutual funds and real estate b. Technologies, consumer goods, and property c. Land, labor and capital d. Labor, authority of position, and education

Social Work & Human Services

When conducting a program evaluation, one method of measuring outcomes would be to interview clients and agency workers about their thoughts on the effectiveness of the program being evaluated. This measurement method is an example of:

a. Data collection b. Statistical approach c. Qualitative approach d. Quantitative approach

Social Work & Human Services

An article you read refers to the Hawthorne effect. What does this mean?

A) It is a special instrument for measuring emotionally-charged attitudes invented in the 1930s Hawthorne, England. B) It is a type of experimental design using three control groups developed by Sir Thomas Hawthorne in the 1960s, when investigating the effects of noise on mental concentration. C) It is what happens when the researcher uses a two-way mirror in research to observe people without them being aware of it. D) It is the effect that occurs when a researcher measures the dependent variable such that all the subjects get a perfect, or near-perfect score. It means that by random chance alone the scores are likely to be lower the next time the same subjects are measured. E) none of the above.

Social Work & Human Services

The term "graying of America" suggests:

a. a population trend of increased inter-racial marriages. b. the growing population of people in our society 65 years and older. c. environmental depletion of the ozone layer of the atmosphere. the rise of extremist hate groups d. none of the above

Social Work & Human Services