A(n) is what a person wants, while are the needs, desires, fears, and concerns that lie behind what the person wants
a) accommodation/interests
b) position/interests
c) position/accommodations
d) interest/positions
ANS: b
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Any communication behaviors that lead to excluding or denying people access to products, rights and services based on race, gender, sexual orientation, or disability are a type of __________.
A. anxiety B. accommodation C. discrimination D. ethnocentrism
In order to be sure that the sales presentation is successful, it
should be read word-for-word. Indicate whether the statement is true or false
What is the difference between leadership and management?
What will be an ideal response?
Rajiv plans to speak to his class about violence in the United States. As the date for his speech approaches, he adds a reference to a recent workplace shooting, which he heard about on the evening news. By adding this reference, Rajiv recognized the importance of ________ in defining the occasion.
A. identification B. rhetorical criticism C. simultaneous events D. audience feedback