________ is the energy rooted in the belief that work tasks contribute to some larger purpose.
A. Self-efficacy
B. Goal commitment
C. Vicarious experience
D. Goal setting
E. Psychological empowerment
Answer: E
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Morals are broadly applied social standards for what is right or wrong in a particular situation, or a process for setting those standards.
Answer the following statement true (T) or false (F)
The process in which printed catalogs, brochures, samples, and DVDs are distributed to customers using highly selective mailing lists is known as ________
A) mass marketing B) direct-mail marketing C) telemarketing D) internal marketing E) kiosk marketing
Which of the following is NOT one of the elements of effective service recovery?
a. Do the job right the first time b. Seek alternative recompense strategies c. Identify service complaints d. Resolve complaints effectively e. Learn from the recovery experience
______ theories focus not on single organizations but on the strategies, structures, and management of whole populations of organizations, such as industries.
A. Adaptive B. Ecological C. Institutional D. Natural selection