Because hard feelings about group leadership and assignments have passed, the members of Robin's group now seem to be relating much better. At the meeting tomorrow, she should take advantage of this moment by
A. encouraging members to voice disagreements.
B. helping the team identify group goals and values.
C. helping people get to know one another.
D. empowering the members.
E. throwing a thank-you party.
B. helping the team identify group goals and values.
In the third stage of team development, norming, conflicts are resolved, close relationships develop, and unity and harmony emerge. In the norming stage, the leader should emphasize unity and help identify team goals and values.
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