On the unit in which you work, one nurse's aide is usually pleasant and helpful; the other is often abrasive and angry
What is the most important basic guideline to be observed by a nurse who must resolve a conflict between the two nurse's aides? a. Deal with issues, not personalities.
b. Require the aides to reach a compromise.
c. Weigh the consequences of each possible solution.
d. Encourage ventilation of anger and use humor to minimize the conflict.
A
Dealing with the issues and not the personalities is one of seven important key behaviors in managing conflict. Whereas issues tend to be more concrete, personalities involve emotional is-sues. Although weighing the consequences is one of the seven key behaviors, it does not apply to this situation which involves the behaviors of the nurse's aides. Asking parties to compromise may not always be the best approach in resolving the conflict. Although encouraging ventilation of anger and using humor are successful approaches, it is important to always deal with the issue at hand and not the personality of the person.
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