Identify the two critical sources of feedback associated with an effective total quality management (TQM) system and explain how each source helps improve the quality of products and services.
What will be an ideal response?
A TQM system should focus on the customer as a starting point. This allows the company to identify what the company actually provides, identify gaps with what customers wants, and formulate a plan for closing the gap. A TQM system should also solicit employee feedback. Employees are a major source of information about the causes of poor quality.
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Which stage of the interview process helps the organization identify top candidates from all those who qualify?
A) Screening stage B) Selection stage C) Group interview stage D) Final evaluation stage E) Unstructured interview stage
In the VALS framework, consumers motivated by ideals are guided by knowledge and principle. One segment of the two Ideals-motivated groups, known as ________, have fewer resources and are conservative, conventional people with concrete beliefs based on traditional, established codes such as family, religion, community, and the nation.
A. Achievers B. Experiencers C. Makers D. Believers E. Thinkers
Which of the following is not one of the characteristics of teams?
a. High interdependence b. Shared leadership c. Goals determined by one member d. Focus on quality, creativity, and efficiency
Because employees know that bonding is an insurance policy against loss from theft, bonding does not generally discourage loss from theft.
Answer the following statement true (T) or false (F)