CRM software is useful because customer information is most likely:
A) shared with competitors
B) available to many people in the company
C) stored locally on the salesperson's computer
D) updated automatically by the CRM provider
E) changed only with the approval of a supervisor
B
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According to Tuckman’s stage model of groups, task forces and crews would proceed to the ______ stage once the task was completed.
A. forming B. performing C. adjourning D. storming
In a systems sense, an organization’s success and effectiveness is based on ______.
A. openness and selectivity B. remaining a closed system C. refraining from taking a systems view D. remaining impermeable
Revenue management adjusts the pricing and available supply of assets to maximize profits
Indicate whether the statement is true or false.
If a firm wishes to maximize profit, which of the following objectives are in conflict?
I. Maximize customer service. II. Minimize production costs. III. Minimize inventory costs. IV. Minimize distribution costs. A) I and III only B) II and III only C) I, II and III D) I and II only