Several ________ ________ were left on their desks in the classroom during recess
A) students book's
B) students' books
C) students books'
D) student's books
Answer: B
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The first thing a salesperson should do in dealing with a customer's complaint is:
A. emphasize that another member of the selling firm is at fault. B. determine whether the buying or the selling firm is at fault. C. represent the customer's position to the selling firm's personnel. D. offer a satisfactory solution. E. encourage the customer to tell his or her whole story.
The LMX Dilemma ______.
a. refers to the conflicts between tangible and intangible exchanges b. refers to imbalanced in-person and out-person group membership c. refers to the problems that a group can face as a result of out-group membership d. occurs when there is only in-group membership in a team or group
From the four selections below, identify which are necessary to develop the value chain of a product or service. 1 . Processes 3 . Nonvalue-adding activities 2 . Departments 4 . Value-adding activities
a. 1 and 3 b. 2 and 4 c. 1 and 4 d. 1 and 2
For physical products, i.e., products that cannot be downloaded, customer requests take longer to fulfill through online sales than in a retail store setting
Indicate whether the statement is true or false.