The major block to active listening with an angry resident is the
a. Amount of anger being expressed
b. Lack of time to listen
c. Unwillingness of the angry person to nego-tiate solutions
d. Tendency to prepare a defense
D
One of the biggest blocks to communication is not listening and responding defensively to emotion rather than the verbal communication. Responses A and C are activities that the angry resident, not the listener, uses to block communication. Nurses often think that they do not have enough time to listen, but they spend time defending themselves and arguing with angry residents.
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