A patient tells the nurse that "she is worthless" and to send in someone "who knows what they are doing.". Which of the following should the nurse do in this situation?
1. Realize the patient is anxious and attempt to calm the patient and find out what the patient needs.
2. Tell the patient that there is no one else available and he has to work with her today.
3. Leave the room and find someone else to work with the patient.
4. Tell the patient that he is not the easiest person in the world to work with, either.
Realize the patient is anxious and attempt to calm the patient and find out what the patient needs.
Rationale: This patient's anger should be conceptualized as anxiety. Once the nurse realizes the patient is anxious, she can attempt to calm the patient and find out what the patient needs. The nurse should not respond with feelings of anger or anxiety. Telling the patient there is no one else available, leaving the room, or scolding the patient are not approaches that address the patient's underlying anxiety.
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