A new nurse is conducting a patient interview. What behaviors observed by the experienced nurse require education on this process? (Select all that apply.)
a. Typing intently on a keyboard when asking questions.
b. Allowing family to accompany the patient as requested.
c. Using gestures and eye contact to demonstrate interest.
d. Closing the door to the room to ensure privacy.
e. Providing non-verbal cues to negative thoughts.
ANS: A, E
During the interview process, the nurse needs to demonstrate interest in the patient by leaning slightly toward him/her, allowing requested family or friends to accompany the patient, and closing the door to the room to ensure privacy. Typing intently when the patient is talking can be interpreted as lack of interest. Providing non-verbal cues to the nurse's negative thoughts (such as scowling when the patient mentions something negative) does not promote comfort or trust.
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