Which type of flow control is the most popular?
A) stop-and-wait
B) sliding windows
C) slow-down-and-wait
D) sliding doors
B
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Which of the following is an example of a gap between management perception and the service-quality specifications?
A) The college brochure showed state-of-the-art classrooms, but when the visitors walked in, they saw peeling walls and dull lighting. B) A nurse visits a patient to show care, but the patient interprets this as an indication that something is very wrong. C) The hotel administrators think that guests want better food, but guests are more concerned with the courtesy of the waiters. D) A service center manager has asked his subordinates to provide fast service, but has not specified a time for the service to be performed. E) Customer service representatives are asked to give ample time to each customer, but must serve a minimum of 50 customers a day.
The process whereby individuals decide whether, what, when, where, how, and from whom to purchase goods and services is _____
a. commercial search b. consumer behavior c. marketing research d. outshopping
Which of the following is a characteristic of the normal probability distribution?
a. The mean, median, and the mode are not equal b. The distribution is not symmetrical c. The standard deviation must be 0 d. The standard deviation must be 1
If the coefficient of correlation is .7, the percentage of variation in the dependent variable explained by the variation in the independent variable is
A. 70%. B. 49%. C. 30%. D. -51%.