Which of the following is NOT among the most important and strategic decisions that operations managers have to make?
a. designing quality products and services
b. capacity planning
c. process design
d. hiring employees to deliver products/services
d. hiring employees to deliver products/services
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The following are important evaluation criteria that should be considered in selecting an advertising agency, except:
A) size of the agency B) relevant experience of the agency C) governmental regulations D) conflicts of interest
Pricing cues such as sale signs and prices that end in 9 are more influential when consumers are experienced in the category
Indicate whether the statement is true or false
Estimating and recording product warranty expense in the period of the sale best follows which of the following accounting concepts?
A) Cost concept B) Business entity concept C) Matching Concept D) Materiality concept
Mark is the treasurer of Sky-Hi-Tech Corporation and, as such, he is responsible for protecting
he assets of the corporation. One of Mark's subordinates, Jill, is in charge of reconciling the monthly corporate bank statements. Over a period of several months, Jill embezzles a large amount of money from Sky-Hi-Tech, covering up the theft using her bank reconciliations. If Mark had adequately supervised Jill, she could not have embezzled this money. Mark's actions (or inactions) constitute a breach of his duty of: A) Loyalty. B) Obedience. C) Ultra vires. D) Due care. E) This is not a violation of any duty due to the business judgment rule.