Identify the seven steps in the multistep conflict management process described in the text, and explain what occurs at each step

Question

Please provide the best answer for the statement.

Answer 1

Answer: The steps are as follows:
1. Set the stage: Try to fight in private, as fighting in public can lead you to desire to save face by using strategies that win the argument but leave the conflict unresolved. Make sure you are both ready to fight.
2. Define the conflict: Define the conflict in both content and relationship terms and in specific terms. Focus on the present, empathize, and avoid mind reading.
3. Identify your goals: Ask yourself what you want to accomplish.
4. Identify and evaluate your choices: Brainstorm by yourself or with your partner. Look for solutions that enable both parties to win.
5. Act on the selected choice: Act first mentally, and then put it into operation.
6. Evaluate the choice: Determine if the choice worked and effectively resolved the conflict. If not, re-enter the conflict resolution process. You can use “thinking hats” to evaluate—fact hat, feeling hat, negative argument hat, positive benefits hat, creative new idea hat, and control of thinking hat.
7. Wrap it up: Ensure conflict is fully resolved and will not generate more significant conflicts. Learn from the conflict and the process. Keep the conflict in perspective. Attack your negative feelings. Finally, increase the exchange of rewards and cherishing behaviors to demonstrate your positive feelings toward each other.