Which of the following is true of unprofitable customers?
A) They produce a referral value that is over three times their customer lifetime value.
B) They are loyal customers in waiting.
C) They buy a lot from many companies and do not have a strong preference for one over the other.
D) They have a low desire to repurchase but are unable to move easily to another company's product.
E) They are a result of mismanaged customer selection.
E
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When Clipper Mail Order Co receives telephone and fax orders, the billing department prepares an invoice. The invoice is mailed immediately. A copy of the invoice serves as a shipping notice. The shipping department removes inventory from the warehouse
and prepares the shipment. When the order is complete, the goods are shipped. The clerk checks the customer's credit before recording the sale in the general journal and the account receivable subsidiary ledger. The receptionist opens the mail and lists all payments. The receptionist also handles all customer complaints and prepares sales return forms for defective merchandise. The cashier records all cash receipts in the general journal and makes the appropriate entry in the accounts receivable subsidiary ledger. The cashier prepares the daily bank deposit. Describe at least four internal control weaknesses at Clipper Mail Order Co
The beginning communications objective associated with a new-to-the world product — like an electric car — is always establishing category need
Indicate whether the statement is true or false
A follower ______.
a. should maintain his or her beliefs, style, and behavior, allowing an experienced and effective leader to adapt b. should remain loyal, and he or she will not get into too much trouble c. should assess a leader’s style and goals and attempt to make compromises d. none of these
The goal of ________ is to share resources, especially knowledge-based resources, to effect optimally profitable relationships between two channel members.
A. pull strategies B. enterprise resource planning (ERP) C. push strategies D. partner relationship management (PRM) strategies E. materials requirement planning (MRP)