A customer in the estimate stage refuses the automotive maintenance suggestions. The service consultant should which of the following?
A. Give up and never try to ask again
B. Call the customer’s spouse and ask the spouse
C. Ask again when there is another opportunity at a future customer service system stage
D. Tell the service manager to ask the customer
C. Ask again when there is another opportunity at a future customer service system stage
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Answer the following statement true (T) or false (F)
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What will be an ideal response?
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