_____ is a sales practice that involves building, maintaining, and enhancing interactions with customers in order to develop long-term satisfaction through mutually beneficial partnerships
a. Price-based selling
b. Adaptive selling
c. Stimulus-response selling
d. Relationship selling
ANSWER: d
Relationship selling is a sales practice that involves building, maintaining, and enhancing interactions with customers in order to develop long-term satisfaction through mutually beneficial partnerships. In relationship selling, proposals and presentations are based on profit impact and strategic benefits to customers.
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The idea that if a sufficient number of people adopt the innovation, additional adoption of the innovation becomes self-sustaining, assuring future growth is known as ______.
A. late adopters B. early majority C. reciprocal interdependence D. critical mass
Which of the following factors is not relevant when assessing identified internal control deficiencies?
a. Weaknesses in the control environment. b. The absence of a material misstatement in the financial statements. c. Volume of transactions affected by the deficiency. d. Effectiveness of oversight/governance.
What do we mean by "building block"?
What will be an ideal response?
Which of the following is NOT true about cohesive teams?
A. Members of cohesive teams want to remain with that team. B. Cohesive teams often make poor decisions. C. Workers who belong to cohesive teams are likely to have higher rates of job satisfaction. D. Cohesiveness is like a magnetic force that attracts members to one another.