Angela wants to teach her employees how to handle customer service complaints efficiently. She creates a procedure manual that includes a step-by-step diagram with written instructions. In this case, the graphic used in the procedure manual is a _____.

A. bar chart
B. flowchart
C. pictogram
D. pie chart


Answer: B

Business

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In order to get on the Internet, every device must have access to a public IP address.

Answer the following statement true (T) or false (F)

Business

Silway Travels organizes tours to a number of cities in Illinois. The manager of the company examines a spreadsheet which is an annual record of airfares to different cities from Chicago. The contents of the spreadsheet will be used to determine the difference in peak season and off-season airfares. The spreadsheet, in this case, represents ________.

A. information B. a survey C. an analysis D. a system E. data

Business

Mass customization is an approach that has been applied in ______.

a. the automobile industry b. oil refineries c. glass production d. steel production

Business

Cisco Systems, a computer networking firm, has undertaken over 80 acquisitions in the last decade. It uses these acquisitions to acquire ________ that will permit it to expand its product offerings and services through the addition of the acquired technologies.

A. trend information B. the global presence C. valuable resources D. a reputation

Business