If a hospital brochure shows a beautiful room but a patient checking into an actual room finds it cheap and tacky? looking, it represents a gap between
A. service-quality specifications and service delivery
B. consumer expectations and management perception
C. perceived service and expected service
D. management perception and? service-quality specification
E. service delivery and external communications
Ans: E. service delivery and external communications
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Which of the following regarding accrual versus cash-basis accounting is true?
a. The FASB believes that the cash basis is appropriate for some smaller companies, especially those in the service industry. b. The cash basis is less useful in predicting the timing and amounts of future cash flows of an enterprise. c. Application of the cash basis results in an income statement reporting only revenues. d. The cash basis requires a complete set of double-entry records.
Government and the media become aware of an issue in which stage of issue maturity?
A. latent B. emerging C. consolidating D. institutionalized
Partners who erroneously, but in good faith, believe they have become limited partners can escape liability as general partners by ________
A) adding their surname to the name of the business establishment B) filing for a refund of his or her initial investment with interest C) bringing a lawsuit against all general and limited partners D) withdrawing from any future equity participation in the enterprise
In a merger, the surviving corporation inherits the disappearing corporation's rights
Indicate whether the statement is true or false