In the ________ stage of friendship, you become more other-oriented and are more willing to make sacrifices for the other person
a. contact
b. involvement
c. close and intimate
d. intensifying
c
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Toasts, acceptance speeches, and introductions typically call for which type of delivery?
A. extemporaneous B. memorized C. impromptu D. manuscript
First, explain "listening" and "active listening." Second, give one example of active listening.
What will be an ideal response?
Instead of saying to a customer: "I really do not think there is any way to fix this now that you have waited so long." One could improve client relations by saying:
A. "I have never dealt with a problem like this and I doubt anyone can help." B. "Sometimes as time goes on the problem can be a little harder to fix, but I am sure if we work together we can find a solution." C. "There is nothing that anyone can do, but thanks for coming in and trying." D. "You can't expect a company to help a customer who isn't timely."
Jared listens best when he is actively taking notes with his favorite pen. Jared has a(n) ________ learning style
What will be an ideal response?