Which of these help desk activities involves collecting, storing, updating and sharing information among help desk workers?

A. Archive management
B. Expert Systems technology
C. Virtualization
D. Knowledge management


Answer: D

Computer Science & Information Technology

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What is the purpose of the PATH variable?

a. Set the PATH variable and place it in the environment so it causes the shell to search the following directories in order: • /usr/local/bin • /usr/bin • /bin • /usr/kerberos/bin • The bin directory in your home directory • The working directory b. If there is an executable file named doit in /usr/bin and another file with the same name in your ~/bin directory, which one will be executed? c. If your PATH variable is not set to search the working directory, how can you execute a program located there? d. Which command can you use to add the directory /usr/games to the end of the list of directories in PATH?

Computer Science & Information Technology

Which of the following utilities was native to the Windows operating system and can be used to do string searches across multiple directories?

a. GREP b. DD c. LIST d. STRINGS

Computer Science & Information Technology

A user should be able to complete all related tasks under a single navigation form rather than having to move from form to form to find different tasks

Indicate whether the statement is true or false

Computer Science & Information Technology

If you don't want part of a graphic to appear in the document, you can ____ off the part you don't want.

A. crop B. copy C. select D. move

Computer Science & Information Technology