What is another advantage of empowerment?
A. It is an intangible way that service organizations reward employees.
B. It provides a morale boost to inexperienced or failing employees.
C. It requires frontline employees in an organization to decrease contact with their managers.
D. It hides internal problems from the customer.
Answer: A
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A major advantage of franchising for the franchisor is the:
A. enhancement of competition among the retail outlets. B. absence of state or federal regulations governing this form of business conduct. C. right to share a trade mark with the franchisee that is well known and/or highly advertised. D. ability to gain considerable control over the distribution of its products without owning the retail outlets.
An example of a monetary asset is
a. Accounts Receivable. b. Copyright. c. Retained Earnings. d. Land.
Answer the following statements true (T) or false (F)
1. If employees are satisfied with one aspect of work, they are satisfied with all aspects of their job. 2. Satisfaction with pay has the lowest relationship to overall job satisfaction in the Job Descriptive Index. 3. Organizational commitment and job involvement are unrelated. 4. Employees respond positively to the work environment when they feel the organization supports them. 5. It is important for leaders to allow their followers to experience meaning in their work, but not important for followers to feel impact at work.
Which of the following entries would probably not be found on the books of a service provider?
A) Debit Work in Process; credit Materials B) Debit Work in Process; credit Wages Payable C) Debit Work in Process; credit Overhead D) Debit Cost of Services; credit Work in Process