Before placing an outgoing telephone call to a patient, you should ____.
A. notify the physician that you are making the call
B. wait and place the call after the office closes
C. verify the correct phone number
D. write down exactly what you will tell the patient
E. read the patient's entire medical record so you will be prepared to answer questions
C. verify the correct phone number
Double-check the phone number before calling a patient. If you are in doubt, look it up in the telephone directory.
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