A client who was discharged yesterday is very upset about the quality of care received during hospitalization for gastric surgery
What options for reporting concerns does this client have? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Standard Text: Select all that apply. 1. There is no mechanism for complaint as the client is no longer hospitalized.
2. The client can indicate dissatisfaction on the survey often sent to clients after discharge.
3. The client can call the hospital administration.
4. The client can make a formal complaint through the American Nursing Association.
5. The client can make a public report through the Agency for Healthcare Research and Quality.
2,3,5
Rationale 1: The client can still voice concerns even after discharge.
Rationale 2: These client satisfaction surveys are a good mechanism for discussing care issues.
Rationale 3: Telephone calls are a means of discussing client care issues.
Rationale 4: ANA is not a forum for complaints about care in a specific hospitalization.
Rationale 5: The Agency for Healthcare Research and Quality has a mechanism for reporting care issues.
Global Rationale:
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