In her social work class, Chen Li learns that she needs to respond to clients’ feelings with sensitivity and understanding. This fundamental skill for developing positive professional relationships is ______.
A. empathy
B. warmth
C. genuineness
D. cultural competence
A. empathy
You might also like to view...
Which of the following statements is true about quantitative and qualitative methods?
a. Qualitative research can sometimes pave the way for quantitative studies on the same subject. b. Quantitative research generally should come before qualitative studies on the same subject. c. Qualitative studies need to be followed by quantitative studies before the results can be sufficient. d. Quantitative studies need to be followed by qualitative studies before the results can be sufficient.
All of the following are potential problems when offering social work services over
the Internet EXCEPT for: A) Licensing complications arising when clients reside in one state and the worker in a different state. B) Unfamiliarity with state laws governing tele-counseling C) Potential access by hackers during the session D) Greater accessibility by those who are limited in their access to resources
The Confidentiality of Alcohol and Drug Abuse Patient Records regulations refers to:
a) Minimum standards of protection for the privacy of medical records b) Maintainance of insurance coverage in the event that a client loses or changes jobs c) Extra protection to clients with substance abuse problems who receive treatment in federally assisted programs d) Protection from loss of insurance for clients with substance abuse in federally assisted programs
Which of the following is NOT a typical conversational behavior?
A) ?Talking about oneself. B) ?Asking a lot of questions. C) ?Changing the subject. D) ?Active listening.