Van Aken spends a considerable amount of his time doing what?
a. solving problems for customers
b. making business deals with executives
c. cleaning carpets
d. in the restaurant
a. solving problems for customers
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________ is the term used to describe change methods that focus on people and the nature and quality of interpersonal work relationships.
A. Commercial development B. Organizational development C. Facilities development D. Comprehensive development
The ability to understand and relate to people is known as which of the following?
A. social intelligence B. emotional ineptitude C. emotional roller coaster D. sandbagging
Which of the following is not a product cost?
a. Depreciation of office furniture b. Overhead c. Direct labor d. Direct materials
The organizational culture norm about the importance of the norm (e.g., are people willing to sanction others for violating culture norms) is known as:
A. the content B. the consensus C. the intensity D. the artifact