A charge nurse on the night shift did not notify the anesthesiologist regarding an emergency case. The manager investigated the matter and learned the charge nurse thought the primary care nurse would call the anesthesiologist
Which response by the manager would be most appropriate? 1. "It is in your job description and your duty."
2. "It is your responsibility. In the future, call anesthesia and transfer the call to the primary nurse."
3. "It's not the surgery nurse's responsibility to call anesthesia!"
4. "Why was this considered an emergency case?"
2
Rationale 1: While this is probably a true statement, it is not the best response to the situation.
Rationale 2: The manager should obtain information; ask questions in a calm manner and offer instruction or solutions so the supervisor learns from the experience.
Rationale 3: The manager should remain calm while coaching.
Rationale 4: The question regarding the urgency of the case is not applicable to the situation.
Global Rationale:
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